About NeonBet

NeonBet brings casino games, live and pre-match sports betting, crypto transaction options and account support services together on one platform. Our approach is based not only on offering a range of games, but also on helping users understand how these services work.

Game rules, transaction conditions, promotional terms and account security information are integral parts of the platform experience. We encourage users to consult this information before making decisions, set personal limits and participate with an understanding of the financial risks involved.

For information about NeonBet services or your account, contact the Support Center or info@neonbet.cc. Read the Terms of Use before using the platform.

NeonBet’s casino section features NeonBet Originals alongside titles from external game providers. Each game may have different rules, features and outcome mechanisms. It is therefore important to review the relevant information panel and game instructions before participating.

Where available, the theoretical return to player, also known as RTP, is displayed in the game information. This figure is a long-term statistical value; it does not guarantee the outcome of any individual round or session. Past results should not be treated as an indication of future outcomes.

The sports section offers live and pre-match betting options. Betting decisions should take account of the rules for the relevant event, betting market and settlement process, as well as the displayed odds. Refer to the current information in the relevant section for the availability of games, events and features.

Some NeonBet Originals marked “provably fair” provide information that allows users to check results using round data. The functions of technical components such as seeds and nonces, together with the verification steps, are explained in the Provably Fair guide.

Verification tools help users check the outcome of a completed round in supported games. They do not predict the next result or enable guaranteed winnings. Games from external providers are subject to their own rules and verification tools; the same checking method does not apply to every game.

NeonBet’s Wallet displays the assets, supported networks, limits and any fees available at the time of a transaction. This information should be checked before making a deposit or withdrawal.

The accuracy of the recipient address and the selected network is particularly important for crypto transfers. An asset being available on several networks does not mean that all those networks are suitable for the same transaction. Confirmed blockchain transfers are generally irreversible, so all pre-transfer checks should be carried out carefully.

Withdrawal requests may be subject to account or transaction review. Once a transfer has been sent to the network, confirmation time depends on the conditions of the relevant blockchain. A fixed or instant completion time should therefore not be assumed for all transactions.

Promotions offered on NeonBet are subject to the conditions stated separately for each offer. Eligibility criteria, validity periods, wagering requirements, game contribution rates and maximum bet limits may vary between campaigns.

Amounts and rates shown in a promotion’s headline or description do not, on their own, represent all the conditions of the offer. The full terms of the relevant campaign should be reviewed before deciding to participate.

No promotion guarantees winnings. Campaigns should not be used as a reason to exceed a predetermined gambling budget or to recover losses. Refer to the Promotions section for current offers and applicable terms.

The NeonBet VIP Programme consists of Bronze, Silver, Gold, Platinum, Diamond, Master and Legend levels. Users can track their assigned level, the wagering volume recognised by the programme and their progress towards the next level through the VIP panel.

Level thresholds and rakeback rates are managed through the platform settings. When reviewing the programme, users should therefore refer to the current information shown in their account rather than older promotions or third-party descriptions.

A VIP level does not, by itself, confer priority withdrawals, a personal account manager, a fixed bonus or any particular outcome. Additional services and benefits apply only when expressly stated in the relevant account or a current offer. Level progression should not be treated as a reason to increase stakes or exceed a personal budget.

Rakeback is calculated on eligible real-money wagering under the programme, using the rate assigned to the user’s current VIP level. Wagers funded by bonus balances do not accrue rakeback. The account must also meet the programme’s real-money deposit eligibility condition.

Accrued amounts that are available to claim are shown in the VIP panel. Following a successful claim, the relevant amount is credited to the main balance. If the current settings impose a per-claim limit, any remaining accrued amount may stay pending for subsequent claims.

Rakeback does not mean that wagering is risk-free or that losses will be reimbursed. Refer to the information shown in the account for the applicable rate, accrued balance and claim result.

Rakeback is assessed on the eligible real-money portion of settled wagers; bonus-funded wagers do not accrue it. Level-progress figures and claimable amounts should be checked separately in the account.

NeonBet’s tournament section includes a ranking based on wagering volume and areas for weekly raffles. These events may have participation and assessment conditions separate from standard game rules.

Before participating, users should review the event period, eligible games, ranking or ticket-earning method, any prizes and the conditions for their distribution. The terms of a previous event should not be assumed to apply to subsequent events.

A personal budget should not be exceeded to achieve a higher ranking or obtain more raffle entries. Participation in an event does not guarantee a prize or winnings.

User precautions are as important to account security as the tools provided by the platform. We recommend choosing a strong password that is not used for other services, enabling two-factor authentication and storing recovery codes securely.

Identity documents and additional information may be requested as part of account or transaction reviews. Requirements may vary depending on the nature of the review. Documents should be submitted only through the platform’s secure account flow.

Passwords, verification codes, recovery codes and private keys for crypto wallets must not be shared with anyone, including support staff.

Account or transaction reviews may be carried out to protect accounts, assess suspicious activity and meet applicable obligations. During these processes, users may be asked to verify their identity or provide explanations concerning particular transactions.

Information requested during a review should be accurate, up to date and relevant to the matter being reviewed. Including transaction references in support communications helps match the matter to the correct records. A single completion time should not be assumed to apply to every transaction requiring review.

Personal data such as email addresses, dates of birth and account credentials may be processed to create accounts and provide services. Transaction references, game activity, support correspondence and technical data such as device, browser or IP information may also be used to operate account, wallet and support functions.

Where identity verification is required, additional information and documents may be requested through the secure verification flow. Users should provide only the information requested in the relevant process and should not share documents through public channels.

The purposes of personal data processing, sharing with service providers, retention and privacy requests are addressed in the Privacy Policy. Additional checks may be required to verify account ownership when handling access, correction or deletion requests.

Cookies or similar browser storage technologies may be used to maintain sessions, remember language preferences and operate security functions. Restricting or deleting these technologies may affect certain account functions.

Where used, optional analytics and marketing technologies should be managed in accordance with the notice and consent requirements of applicable law. Users can control their storage preferences through browser settings.

The NeonBet Support Center can be contacted with questions about account access, games and financial transactions. Clearly describing the matter and including relevant transaction references helps the review process.

A game round number, a blockchain transaction identifier known as a TXID, or the reference for an earlier support request can help match the issue to the correct transaction. Confidential information such as passwords, recovery codes or private keys must not be shared in support requests.

NeonBet is intended only for adults aged 18 or over. Users must comply with the legal age requirements and service restrictions applicable in their location. Gambling should not be viewed as a way to earn a regular income or resolve financial difficulties.

Setting a budget you can afford to lose, limiting the time spent gambling and taking regular breaks are fundamental steps towards responsible gambling. Users should not continue gambling in an attempt to recover losses.

If gambling behaviour negatively affects daily life, relationships or financial circumstances, users should take a break and seek appropriate support. The deposit limit and self-exclusion options available on the platform can help users apply personal limits. These tools do not change game outcomes or guarantee the prevention of financial losses.

Before using NeonBet, users should review the Terms of Service, Privacy Policy, promotional terms and responsible gambling information. This page introduces the platform’s general structure; it does not replace the detailed terms governing games, transactions, the VIP Programme or campaigns.

When using a service, refer to the current explanations published in the relevant section and the information shown in your account.

Terms · Privacy · Support · Responsible Gaming