Scope and Contact
This policy explains personal information associated with NeonBet accounts, gaming, wallet functions, promotions and support. Read it with the Terms of Use. For privacy questions and requests, contact the Support Center or info@neonbet.cc.
Registration and Account Information
Registration requires an email address, date of birth and account credentials. Operating an account may also involve account settings, language preferences, login records, security events and account status. Supply accurate information and use the official account process for changes. Do not submit information about another person unless the service expressly requests it and you are entitled to provide it. Account closure and erasure of all associated records are not necessarily the same process.
Wallet, Transactions and Gaming Activity
The service may process balances, transaction references, deposit and withdrawal activity, game activity and information needed to display transaction status. Wallet addresses or network references associated with a transaction may identify that activity when linked to an account. Public blockchains generally maintain public transaction records; a website account-deletion request does not itself erase blockchain entries. This is a technical limitation, not an exemption from obligations concerning personal information controlled by the operator.
Identity Verification and AML Reviews
When verification is requested, the account flow may ask for legal name, birth date, country, document type, document number, expiry date, identity-document images and a selfie. Submit only the requested material through the official verification flow. A request does not itself establish wrongdoing. See KYC & AML. The presence of a selfie does not by itself confirm biometric identification.
Support, Promotions and Player Protection
Support correspondence may include messages, attachments, account references and information needed to resolve an enquiry. Promotion administration may involve eligibility, participation, wagering progress, claims, referral activity and VIP rewards under the applicable offer. Deposit-limit and self-exclusion settings may also be processed to operate player protections. Do not send passwords, one-time codes, recovery codes, private keys or wallet seed phrases to support. Avoid including unrelated sensitive information in messages or attachments.
Technical Information and Sources
The service may process device, browser and IP information, login events and technical records needed for security and reliability. Information can arise from details you submit, activity within the service and providers involved in that activity.
Purposes and Legal Grounds
The published purposes include maintaining accounts, displaying balances and transaction status, providing support, securing accounts, reviewing suspicious activity, administering promotions and maintaining reliability, together with applicable obligations. Accepting the Terms is not blanket consent to every use of information. Where processing relies on your consent, contact support to ask how to withdraw it and how withdrawal affects the relevant service.
Cookies and Similar Storage
Browser storage or similar technologies may maintain sessions, essential settings, language choices and security functions. Optional analytics or marketing technologies should operate only where actually configured and with any consent required in the visitor’s location. Browser controls can restrict or clear storage, which may disrupt some account functions.
Communications and Marketing Preferences
Account, security and transaction messages should be distinguished from promotional communications. Ending marketing does not necessarily stop essential account or legal notices. A promotion or referral programme does not itself authorise disclosure of another player’s identity, balances or detailed activity to a referrer.
Recipients and Service Providers
Information may be processed by infrastructure, security, support, payment or game providers involved in a requested service. Relevant information may also be disclosed when required by valid legal process or for a lawful security, fraud or abuse review. Access should be limited to what is needed for the stated purpose.
International Processing and Transfers
Where personal information is processed across borders, applicable legal requirements and safeguards must be observed. Contact support with questions about processing locations or safeguards relevant to your information.
Retention, Closure and Erasure
The published policy limits retention to what is needed for the stated purposes and applicable requirements. Actual periods depend on the record and jurisdiction. A closed account may still require limited records for lawful obligations, disputes or protective restrictions. Retention must not become indefinite merely because a record once existed. Deletion requests are assessed in light of applicable retention requirements.
Security and Incident Handling
Use a unique password and keep authentication and recovery information private. No system can be guaranteed immune from compromise. Report suspected unauthorised access through official support without sending account secrets. Any incident assessment and notification must follow applicable legal duties and verified procedures.
Privacy Rights and Requests
Depending on applicable law, rights may include access, correction, erasure, restriction, portability, objection and withdrawal of consent. These rights are not presented as universally available or unlimited. Contact support from the email linked to the account, describe the request and avoid unnecessary documents. Proportionate identity confirmation may be required; use an official secure channel if documents are requested.
Minors and External Services
NeonBet is intended for adults aged at least 18 or the higher applicable legal age; report suspected underage accounts through support. External websites and independent provider services may have their own privacy notices. Their existence does not remove the operator’s responsibility for information it controls or discloses.
Updates and Related Information
A website update is not automatically consent to a new purpose that requires separate consent. Review this policy alongside KYC & AML, Responsible Gaming and the Bonus Terms. All language versions should reflect the same practices and rights.
Required Information and Optional Choices
Some information may be necessary to create an account, verify eligibility or process a requested transaction. If it is not provided, the relevant service may be unavailable or limited under applicable terms and law.
Public Information and Other People’s Privacy
Avoid publishing documents, wallet details or other people’s information in public spaces. A masked username alone does not prove that data is anonymous.
Business Changes and De-identification
Any transfer of personal information in connection with a business transfer or restructuring is subject to applicable law, including relevant notice and protection requirements. Data described as aggregated or de-identified remains personal data if individuals can reasonably be identified. Pseudonymisation is not necessarily anonymisation.